1. Hassle-Free Returns with No Handling Fees
At eqheigt.store, we want you to shop with confidence. That’s why we offer a straightforward return and exchange policy without any handling fees. You can return or exchange your items easily within the specified time frame.
2. 30-Day Free Return and Exchange Window
You have 30 calendar days from the date of delivery to return or exchange any unworn, unused, and original condition yoga apparel. This period ensures you have ample time to decide if the product meets your expectations.
3. Return Shipping Costs
We cover the cost of return shipping for all eligible returns and exchanges within the 30-day window. Please use a trackable shipping method and retain your receipt to ensure your return is processed smoothly. For international returns or returns beyond 30 days, the customer may be responsible for return shipping fees.
4. Return Conditions
To be eligible for a return or exchange, items must be:
- In original condition, unworn, unwashed, and with all tags attached
- Packaged securely in the original packaging or equivalent
- Not damaged or altered
Items that do not meet these conditions may be rejected or subject to partial refund.
5. Non-Returnable Products
Due to hygiene and safety reasons, certain products such as intimate wear, swimwear, or personalized/customized items are not eligible for returns or exchanges. Please verify product details before purchase.
6. How to Initiate a Return or Exchange
Before sending any item back, please contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns sent without prior authorization may not be accepted.
7. Refund Processing Time
Once we receive your returned items and verify their condition, refunds will be processed to the original payment method within 7-10 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
8. Exchanges
If you wish to exchange an item, please specify the desired replacement product when contacting customer service. Exchanges are subject to product availability.
9. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at +1 (415) 732-1948 or [email protected] with your order details and photos of the issue. We will arrange a replacement or refund at no extra cost to you.
10. Contact Information
For any questions regarding returns, exchanges, or refunds, please reach out to us:
- Phone: +1 (415) 732-1948
- Email: [email protected]
- Return Address: 2025 Morgantown Blvd, Lenoir, NC 28645, USA
11. Policy Updates
We reserve the right to update this Return and Refund Policy at any time. Any changes will be posted on this page and take effect immediately.